This article compiles the most common customer questions and answers related to Heeros Mobile.
You can find the version release notes for Heeros Mobile updates here.
What should I do if I can't log into Mobile?
Why has my Mobile PIN expired?
Why is the invoice not visible as payable in Mobile?
1. What should I do if I can't log into Mobile?
You log in to Heeros Mobile with your Heeros credentials. You can change your password in the Heeros browser under the My account -tab, which you can find in the upper right corner of the browser window. If you cannot log into Heeros in the browser, you can change your password through the Forgot your password? - link (you need to enter your username, not your email address). Both methods will also reset the Mobile password. Note! A password changed in the user management menu does not reset the Mobile password.
If after changing your password you still cannot log into Mobile, and you can successfully log into Heeros applications in the browser with the same credentials, contact your accounting office or your company's main user, who will request assistance from our application support. Our application support will ask for additional information about what possible actions have already been taken.
So you can think in advance:
- Can you log into the browser?
- Have you successfully logged into Mobile before?
- Has the password been changed? If so, where (in the user management menu, through the Forgot your password? link, or in the personal information tab)?
- Has the email address been changed recently?
- Did the ability to log into Mobile stop working when the session renewal occurred (every 90 days indicates that the PIN has expired and requires Heeros login)?
- Have there been multiple failed login attempts (several failed logins with the wrong password prevent login for about 15 minutes)?
2. Why has my Mobile PIN expired?
For security reasons, your PIN in Mobile must be renewed every 90 days. Mobile will notify you
of the PIN expiration and require a new login, after which you can re-enter
the PIN or change it if you wish. For security reasons, it is recommended to change your PIN
regularly. The PIN must also be redefined when logging back in if you log out of Mobile.
3. Why is the invoice not visible as payable in Mobile?
The payment functionality in Heeros Mobile is limited to the payment of purchase invoices only in full. Partially paid invoices, credit invoices, or purchase invoices that have a credit invoice allocated to them will not appear in the list of payable invoices in Mobile, as they cannot be paid in Mobile. Additionally, the invoices must be approved, and purchase invoices must have a voucher type and voucher number.