What should I do if I can't log into Finago Modular - mobile application?
1. What should I do if I can't log into Finago Modular - mobile application?
You log in to Finago Modular - mobile application with your Finago Modular credentials. You can change your password in the Finago Modular browser under the My account -tab, which you can find in the upper right corner of the browser window. If you cannot log into Finago Modular in the browser, you can change your password through the Forgot your password? - link (you need to enter your username, not your email address). Both methods will also reset the Finago Modular - mobile application password. Note! A password changed in the user management menu does not reset the Mobile password.
If after changing your password you still cannot log into Finago Modular - mobile application, and you can successfully log into Finago Modular applications in the browser with the same credentials, contact your accounting office or your company's main user, who will request assistance from our application support. Our application support will ask for additional information about what possible actions have already been taken.
So you can think in advance:
- Can you log into the browser?
- Have you successfully logged into Finago Modular - mobile application before?
- Has the password been changed? If so, where (in the user management menu, through the Forgot your password? link, or in the personal information tab)?
- Has the email address been changed recently?
- Did the ability to log into Finago Modular - mobile application stop working when the session renewal occurred (every 90 days indicates that the PIN has expired and requires Finago Modular login)?
- Have there been multiple failed login attempts (several failed logins with the wrong password prevent login for about 15 minutes)?
2. Why has my PIN expired?
For security reasons, your PIN in Finago Modular - mobile application must be renewed every 90 days. Mobile will notify you of the PIN expiration and require a new login, after which you can re-enter
the PIN or change it if you wish. For security reasons, it is recommended to change your PIN
regularly. The PIN must also be redefined when logging back in if you log out of Finago Modular - mobile application.