Heeros will never send by email to Purchase Invoices' recipient specific email address any information or user action requests regarding the receiver specific email address account itself.
Any possible questions towards the customer regarding the solution's receiver specific email addresses will be presented through our support portal following a normal Heeros communication process.
Unfortunately also our customers' receiver specific emails publicly presented as a part of company's invoicing information can be subject to information phishing or fraud attempts among spam emails and junk mail. The mail server in use for Purchase Invoices uses junk mail filters to filter out possible arriving spam mail, but despite this it is possible that the sender is successful in passing these filters and the email enters our solution.
If a suspicious email appears in Purchase Invoices and is presented as, or especially handles the receiver specific email address in the name of Heeros, it is a spam email. Any of the links of such email shall not be opened, nor possible email attachments shall be downloaded. The spam email shall be deleted from the solution as the normal invoice deletion is done.
In encountered spam emails it has been presented for example that
- the receiver specific email address account is in danger to be terminated unless the user activates it to stay in use through a link provided in the email
- the receiver specific email address has received important emails which have been set to quarantine and the user is asked to review these emails though a link provided in the email
The message may also be presented as an "automatically sent notification" but such process does not exist at Heeros.
Heeros will never send by email to Purchase Invoices' receiver specific email address any information or user action requests regarding the receiver specific email address account.
Suspicious? Review before acting
Common good practice with suspicious emails and web sites is to review to what kind of page the presented link is redirecting the user. Do not click the link but hover over the link with your mouse and the browser bottom left corner presents the url (web site) to which the link is taking you. This often reveals something totally different and ambiguous stuff than for example the address www.heeros.com or www.heeros-invoices-fi.com (formed out of the email - a page that does not even exist) presented in our name. You can even test in this article where the presented links actually are redirecting you.
Junk mail is being sent a lot
Unfortunately the junk mail is continuously being sent in big numbers. The junk mail filters are thus continuously updated with new recognized junk mail sender information, so a successful junk mail send-out is likely known to be filtered out in a couple of days. Thus the senders organizing the junk mail sending are all the time altering their sender details attempting to pass the junk mail filters, and exactly then the spam emails may enter their way to our solution too. If a receiver specific email address seems to continuously be targeted with junk mail coming through then you can tell about this to our support. We would be pleased to know better about such situation in order to evaluate possible additional actions needed to improve the filtering.
PS. We are soon bringing an update to capture and posting solution which will improve the original email information checking by adding the email sender, sending time, header and other header level information to the solution. This will also help in identifying a spam email in future.