The main user with Own Office-level access (rights to all companies in the Menu) ia able to place an order for connections through the Help Center's service request form (eInvoice order).
Fill Information to the form;
Specify the menu to which you want to associate this request – the selection will be activated if you have rights to multiple menus. Choose the menu to which the customer belongs. Otherwise, the default will be correct.
Customer - Enter the customer's name for whom the order is being placed.
Business ID - Enter the customer's Business ID.
Connections needed – select Sending, Receiving, or both from the drop-down menu.
Desired opening date for e-invoice connections: The date during which the connection is intended to be opened (E-invoice connections are opened within 5 business days of the order).
NOT to be published in the e-invoice address book – check the box if the information should not be published in the e-invoice address directory. If the box is not checked, it will be published.
Once the connection is established, the subscriber will receive a confirmation via email.
Note: The order is immediately sent to Opentext as a message. Any subsequent change/correction requests must be submitted through the service request form.