The main user with Own Office-level access (permissions for all companies in the Menu) must submit a request for connection removal via the Help Center service request form (removal of the e-invoice connection).
The order will be sent immediately to Opentext as a message in the order. Any change/correction requests afterwards must be made using the service request form.
Fill information to the form:
Specify which menu you want to attach this request to – the selection will be activated if you have permissions for multiple menus. Choose the menu to which the customer belongs. Otherwise, it will default correctly.
Customer to be removed - Enter the name of the customer to be removed.
Customer's business ID - Enter the business ID of the customer to be removed.
Remove e-invoice sending and end date (select and fill in the date) - Date during which the connection is attempted to be removed
Remove e-invoice reception sending and end date (select and fill in the date) Date during which the connection is attempted to be removed. If you do not check the checkbox and fill in the date, that connection will not be terminated.
Consumer eInvoice via Heeros (select if in use and want to keep or transfer).
Additional information - You can fill in additional information for the operator regarding the removal if necessary. (e.g., If new connections will be opened to the same operator)
Once the connection has been removed, the requester will receive a confirmation via email.
Note. Please submit a separate service request for the payer-specific email address removal.