Deletion request form
Input data
Preparation for deletion
- When the customer stops using Heeros software, the deletion request for databases must be made through the deletion request form.
- If you also want to delete the e-invoicing connections (deletion of e-invoicing connections), the deletion must be ordered with a separate Help Center e-invoicing connection deletion form. (Note: If you cannot access the form, you do not have the necessary user rights. In this case, please contact your company's Heeros administrator)
- Application-specific archiving instructions
Deletion request form
The Office level main user (rights to all companies in the Menu) must make a deletion request using the Help Center service request form; Application Deletion request.
Input data to form
Customer to be deleted - Enter the name of the customer to be deleted.
Customer's business ID - Enter the business ID of the customer to be deleted.
Customer number - Enter the customer number in the Menu.
End dates for scanning service of purchase invoices
Delete Database of Purchase Invoices/Sales Invoices/Archive/Accounting (ePayroll usage is closed by marking the customer's status as closed in the ePayroll program)
Database deletion date
Check the necessary databases to be deleted and enter the desired deletion dates.
Contact information for delivery of material in the Archive (email address or mailing address). - Fill in the email address to which a link to the material stored in the cloud service (OneDrive) will be sent. The material will be downloaded via the link to your own workstation. NOTE! If no address is provided, the databases will be deleted without saving the material in the Archive, and the customer is responsible for ensuring that the material is saved. The storage of the material is subject to an hourly charge according to the price list. If you want to order a material recording (USB stick), enter the mailing address in the field. In addition to the material and mailing costs, a material and mailing fee will be charged. When you receive the material, check it carefully to ensure that the information on the stick is correct. Only archived materials are saved.
Reason for deletion/Other reason for deletion - Fill in the reason for deletion of the databases.
Additional information - If necessary, fill in additional information related to the deletion.
I accept the terms - Check the acceptance of the terms after reading the deletion terms below. The databases will be deleted at the beginning of the month following the arrival of the deletion request. Charges for the databases will be invoiced according to the price list. The customer must acknowledge the receipt of the material and confirm the readability and accuracy of the sent medium. The databases will be deleted from the server once Heeros has received the approved acknowledgment. Heeros is not responsible for storing the material after deletion. The storage of the material is subject to labor and material costs according to the current price list. The invoice for the deletion is always sent to the company that has made the agreement with Heeros, usually the accounting firm.
Attachments - if necessary, add attachments to the deletion request.
Deletion preparation
Before the databases are deleted, make sure that all invoices in the Heeros systems have been processed and archived in the Archive - also ensure that all attachments to be attached to receipts are attached to the correct receipts. If the customer also has access to the Arhieve document archive, make sure that all necessary documents are also archived in the Archive (e.g. accounting reports). The material storage is done only from the Archive, so all material to be stored must be in the Archive.
When you receive the material saved from Heeros, make sure carefully that the material is readable and that it contains all the necessary material. After that, acknowledge the receipt of the material to Heeros.