If the cash payment ends up in an error for any reason, an error message will appear in the Heeros Bank payment batch list (Error).
The same information is also visible in the Heeros Link Banking Channels – Payment Batches view (Error).
In this case, proceed as follows:
- Investigate the reason why the data ended up in an error (e.g., insufficient funds)
- Make the necessary changes
- Create a new cash payment, as an already sent cash payment cannot be sent again
- Send the cash payment to the bank using the Pay button.