Payment details
Editing payment
Allocation of payment to invoice
Editing history
Payment details
All unfinished payments appear in the Accounts receivable – Payments – Incomplete view.
The Lock column displays a red circle if the payment is locked. A locked payment may occur when another user simultaneously processes the same payment in the browser.
A locked invoice cannot be processed. Instructions for removing the lock can be found here.
The Payment Date is the date on which the payment is recorded on the account and appears on the bank statement.
The Customer field displays the customer's name if the payment has been successfully identified (e.g., overpayment identifies the customer's name). If the payment reference number cannot be identified during data import, the customer's name is not recognized either. In this case, the field shows the text: No customer.
The Invoice No. field displays the invoice number if the invoice has been identified (overpayment identifies the invoice number). If the invoice number cannot be identified, the Invoice No. field displays the value 0.
The Total field displays the amount of the payment.
The Debit field is filled in by default from the Sales Invoice settings.
The Credit field is filled in by default from the Sales Invoice settings.
The Reference Number - Payment receives information about the reference number from the data file during import. If it is a manual payment, the payment does not have information about the reference number.
The Description field indicates in plain language why the payment has been left unfinished.
The Type field displays the type of payment, e.g., manual payment or data file import.
The Payer field automatically contains the name of the payer from the data file. The information is only visible if the payment is generated from the data file import. Payer information is not visible for manual payments.
Editing payment
- Select Accounts receivable – Payments – Incomplete from the left frame of Sales Invoices
- Double-click the row of the unfinished payment to be edited
- The reason why the payment has been left unfinished determines which fields need to be corrected
- The corrected information is saved with the Done button.
Example – payment has an unrecognized reference number - When a payment is left unfinished with the description unrecognized reference number, the customer's name is not identified, and the payment reference number is incorrect.
The Payer Name, Reference Number, Amount, and Bank Account shown in the payment are information from the data file, which can be used to determine the customer and the invoice to which the payment should be allocated. Reference number, bank account information, and payer cannot be edited.
Based on the information, the payment is allocated to the customer by selecting the customer from the Customer dropdown menu. After selecting the customer, the Due invoices of customer section displays a list of open invoices for the selected customer. From the list, select the invoice to which the payment should be allocated.
Allocation of payment to invoice
Payment can be allocated to an open invoice
- either by double-clicking the invoice in the list, in which case the details of the selected invoice are transferred to the section allocated to the invoice, or
- by clicking once on the invoice in the list and then the Select Invoice button, in which case the details of the selected invoice are transferred to the section allocated to the invoice.
In connection with correcting the payment, the free-form error message in the Description field (Unrecognized reference number) must be removed (selecting the text and pressing delete). If necessary, it can be replaced with a desired description.
The corrected information is saved with the Done button.
Editing history
Information about actions taken on the payment is automatically saved to the Editing history tab. The tab shows the date of the change, the time, the name of the person making the change, and the action taken.