If an incorrect Heeros Purchase Invoices database has been selected for the invoice, the invoice routing to the wrong customer database can be reversed. The reversal can be done in all Ready Purchase Invoices views.
- Go to the view you selected
- Open the invoice to be processed by clicking on the Supplier's name
- In the opened view, click the Remove customer information button
Confirm the removal of customer information by responding to the confirmation question with Yes.
This action removes the incorrect customer routing from the Menu and returns the invoice to the Awaiting Actions view.
- Process the invoice again, either by routing it to the correct Heeros Purchase Invoices database or by removing it from Heeros Link.
NOTE! If the invoice has already been transferred to the wrong customer, the customer must remove the invoice from that Heeros Purchase Invoices database. Removing customer information from Link does not remove the invoice that has already been transferred from the wrong Heeros Purchase Invoices.