If a credit note cannot be allocated to an invoice, the reason may be one of the following:
- The invoices to be allocated are still in circulation. Allocation is only possible for invoices that are approved and in the last stage of the cycle.
- The credit note and the invoice are of the same amount. The credit note must be at least €0.01 less than the invoice for the allocation to succeed. The allocation of a credit note is intended for situations where the invoice is sent to the bank. A payment of 0 cannot be sent to the bank, so invoices of the same amount cannot be allocated to each other.
- The credit note and/or invoice has been transferred to accounting. There is currently an error in the program that prevents allocation if either of the invoices to be allocated has been transferred to accounting. The invoice(s) must be returned from accounting.
If the allocation of the credit note is not successful, equivalent payments must be made manually for the invoices on the same dates. You can read about manual processing of invoices here.