The journey of payment batches sent to the bank may come to a halt due to an error. The error may be in the content of the payment batch (e.g., incorrect BIC) or the payment transfer agreement of the sending company may be incorrectly drafted (e.g., the specific payment account has not been linked to the agreement).
The information about the payment batch stopping due to an error is visible in the sending program (Purchase Invoices, eSalaries, Heeros Bank). The reason for the error can be most clearly seen in the Link's Payment Batches view (Link - Banking Channels - Payment Batches).
Click the arrow in front of the Error row to reveal the feedback and error message received from the bank.
The error line title may already indicate the reason for the rejection (in the image Rejected Insufficient funds, the account balance has not been sufficient to make the payment). If the reason is not yet visible on this line, you can click the date link of the error line and navigate to the Pain title on the opened page, where you will find the complete error message from the bank. The reason for the payment failure is also stated in the middle of the error message.
The table below outlines the error messages from banks and what they actually mean.
| Rejection Text | Rejection Reason |
| Account closed | Account closed |
| Account deactivated | Account deactivated |
| Account not found | Account not found |
| Account not found in the agreement | Account not found in the agreement |
| Agreement missing | Agreement missing |
| Content not allowed | Payment identifier incorrect |
| Content processing error. Download feedback | Content processing error. The error message from the bank has not been opened from the link. The message file of the error must be opened and checked for what the error is. |
| Debtor Id missing | Payment identifier missing |
| Do not make debit entries in the 'from-account' | Relates to the customer's contact details. Please contact the bank. |
| Double data | Double data |
| Double payment | Double payment |
| Error in IBAN-BIC checking | Error in IBAN-BIC checking |
| File is rejected. The message structure is incorrect. | Temporary problems in the bank's WS channel |
| Incomplete message information | Message information incomplete |
| Incomplete payee's name or address | Payee's name or address incomplete |
| Incorrect account | Incorrect account |
| Incorrect account type for periodic payment | Incorrect account type for recurring payment (not applicable for foreign payments) |
| Incorrect amount | Incorrect amount |
| Incorrect category purpose | Incorrect payment reason (not applicable for foreign payments) |
| Incorrect charge bearer | Incorrect cost code (not applicable for foreign payments) |
| Incorrect currency | Incorrect account currency |
| Incorrect currency | Incorrect currency type |
| Incorrect due date | Incorrect due date |
| Incorrect payee bank's BIC | Incorrect BIC of the payee's bank |
| Incorrect payee bank's country code | Incorrect country code of the payee's bank |
| Incorrect payee bank's information | Incorrect payee bank information |
| Incorrect payee information | Incorrect payee error |
| Incorrect payee's account | Incorrect payee's account |
| Incorrect payee's country code | Incorrect payee's country code |
| Incorrect payer's account | Incorrect payer's account |
| Incorrect payer's bank | Incorrect payer's bank |
| Incorrect payment instrument | Incorrect payment method |
| Incorrect payment method | Incorrect payment method (not applicable for foreign payments) |
| Incorrect reference | Incorrect reference |
| Incorrect service level | Incorrect service level (not applicable for foreign payments) |
| Incorrect urgency level | Incorrect urgency (not applicable for foreign payments) |
| Insufficient funds | Insufficient funds |
| Invalid Cut Off Time | Cut-off time exceeded (applicable for quick payments) |
| Invalid Number Of Transactions | Number of transactions invalid (applicable for quick payments) |
| Error in the review of the sender's service agreement | Possible temporary connection issue with the bank |
| MD01 Missing/invalid service code | Incorrect payment identifier |
| Money order service agreement missing | Money order agreement missing (not applicable for foreign payments) |
| Non-processable currency | Currency code incorrect |
| Payee bank's address missing | Payee's bank address missing |
| Payee bank's name and/or address missing | Payee's bank name and/or address missing |
| Payee's account closed | Payee's account closed |
| Payee's account missing | Payee's account missing |
| Payee's account not found | Payee's account not found |
| Payee's address missing | Payee's address missing |
| Payee's name missing | Payee's name missing |
| Payer has several agreements | Payer has several agreements |
| Payment removed at customer's request | Payment removed at customer's request |
| Payment to payee failed | Payment to payee failed |
| Reference number mandatory | Reference number mandatory |
| Rejected as debit entry was wrong | Relates to the customer's contact details. Please contact the bank |
| Requested execution date changed | The payment date is the current day, but the payment cannot be processed on the current day. Note! Ålandsbanken will transfer any late received payment to the next day's processing. |
| Schema validation failed. - Tranid = XXXXXXXXX | Business ID missing from settings/ payment batch contains invalid information or account number / BIC code incorrect |
| Sender not permitted | Sender not permitted |
| SOAP signature error | Please contact support. |
| Technical error | Connection issue or supplier information changed in the register, but the supplier has not been fetched again for the invoice |
| Too many elements of supplementary information | Too much supplementary information |
| Too much supplementary information | Supplementary information too long |
| Currency agreement not found | The bank agreement does not specify currency payments or the payee's bank account is incorrect |