An occasional error has been detected in the operation of accounting settings, which, despite our efforts, has not been fully identified and fixed. Due to the error, some of the choices made and saved in our users' accounting settings are emptied. The emptying of setting choices affects the program's use and functions. This article has been created to facilitate users' work until the error can be fixed.
If you encounter this type of error, please contact Heeros support with a written service request and describe in as much detail as possible what you did step by step and where you noticed that the settings had been emptied. This would help us in identifying and fixing the error. You can find instructions on how to make a service request here: Making a service request
Situation: When making a VAT report, the voucher type for value-added tax is not automatically filled in.
Fix: Select the voucher type when generating the report. After making the report, check and add the voucher type selection to the general accounting settings as well (Settings > General > VAT >Value-added tax voucher type)
Situation: Saving reports, bank statements, and VAT reports to the Archive fails.
Fix: Check and add the main category for the Archive to the general accounting settings (Settings > General > VAT > Archive’s section for periodic tax calculation exports). After this, the Archive in Accounting will work again.
Situation: Bank statements do not appear in Accounting.
Fix: Check the Automatic Tito setting in the general accounting settings (Settings > General > Accounting settings). If the selection has changed to No, change the selection according to your company's needs, either to Automatic Tito or Manual. After this, the bank statements must be manually directed from Heeros Link to Accounting. You can read the instructions for directing here.
Situation: When entering transactions, the program does not automatically suggest the contra account defined in the account or voucher settings.
Fix: Check and correct the contra account suggestion setting in the general accounting settings (Settings > General >Accounting settings > Contra account proposal From account/According to voucher type).
Situation: The invoice does not transfer from Purchase/Sales Invoices to Accounting, and an error message "Account number not found in the chart of accounts" or similar appears during the transfer.
- Printing reports fails.
- Entering transactions in accounting fails, and no accounts/VAT codes are available for selection in the input fields.
Fix: Check and correct the joint chart of accounts and/or VAT code settings in the general accounting settings (Settings > General > Accounting settings)
NOTE! If you close the general accounting settings before the view is fully opened on the screen
- you press the general settings button, but nothing appears on the screen, and at this point, you switch to another view, such as registers, or close the browser completely
- or the general settings open on the screen, but the view is loading (grayed out with a loading icon), and at this point, you switch to another view or close the browser completely,
or you close the general settings in some other way than with the checkbox or save button, the settings may be emptied as a result.