Notice updated at 16:00
Invoices that ended up in an error state will be reprocessed for customers. At the same time, it has been observed that the archive copies of the invoices have not been matched to the sales invoice, and these will also be reissued. This will not result in additional costs for customers. Running the invoices may take a few hours.
Notice updated at 11:45
Operator Opentext reported that they have found the root cause of the issue, and the error will no longer occur with new invoices.
We are still investigating with the operator the possibility of reprocessing the invoices that ended up in the error described below without any actions required from the invoice sender. The start time of the error has been identified as beginning on 25 January.
Notice published at 9:50
We have noticed that sales invoices are ending up in an error state because mandatory information is missing from the invoices. We are investigating the issue with the operator Opentext and product development. We will update the notice when the situation is resolved. It is not advisable to request that invoices be returned for resending before we have determined what is causing the issue.
Below is an excerpt from the error message sent by the operator Opentext:
Following errors were found in the invoice message
* Mandatory information invoicee's name was missing.
* Mandatory information invoicee's postal code was missing.
* Mandatory information invoicee's post office was missing.
* Mandatory information invoicee's country code was missing.