Notice published on 21.11 at 15:00
Due to an issue with banking channels, some customers may have received bank statements and reference materials twice on the night of Thursday 20 and Friday 21.11. The problems have now been resolved.
Required actions from customers for duplicate materials:
Heeros Accounting:
You can remove the duplicate bank statements from the accounting. If you need to correct the voucher numbering, you can find detailed instructions here: https://helpcenter.heeros.com/hc/fi/articles/115005113649-Tiliotteen-tositenumerointi-korjaaminen-Heeros-Kirjanpidossa
Heeros Sales Invoices:
Extra reference materials can be removed from the Payments - In Progress view. Note that if partial payments have been made on the invoices during that time, another reference payment should be removed from the invoice.
For more detailed instructions, see here:
https://helpcenter.heeros.com/hc/fi/articles/25804302638098-Viiteaineistot-tulleet-useampaan-kertaan