Here we have collected the most commonly occurring errors. Hereby the content of the error messages is clarified and instructions for every error situation is given. In any unclear situation you should contact Heeros Customer Service and attach the received error message to your service request.
Resending a sales invoice that failed due to an error
Failed invoices in Heeros Sales invoices can be either directly attached to an e-mail or printed out to be attached with paper mail. Invoices in error can be found as pdf-images both in Heeros Sales Invoices and Archive. The cause of error should also be corrected in the customer register in order to avoid future failures with sending invoices. If you wish to resend the invoice as an e-invoice, you can submit a 'Sales Invoice to ready status' service request form to Heeros application support. Please wait for confirmation of the service request before resending the invoice."
Interpreting an operator error message
Invoice message, invoice number: 1234, could not be sent to recipient because of invalid information.
Message information
Message date: 2016-09-23
Invoice number: 1234
Message sender: e-Invoicing account / menu
Message recipient: Invoice recipient
Message recipient's company identifier
Message recipient e-Invoice operator: Recipient's operator
Supplier: Invoice sender
Message transmission reference: xxxx
Original file name: xxxx
Unique ANI identifier for message: 12345678
The cause for error situation:
Following errors were found in the message
* Recipient's e-Invoice operator doesn't recognize the recipient of this e-Invoice
You can check the invoice number in the following field of the error message:
Invoice number
You can check the invoice sender in the following field of the error message:
Supplier
The most common error messages
- Recipient’s e-Invoice operator doesn’t recognize the recipient of this e-Invoice
The receiving operator is returning the invoice with the status: 'unknown recipient'. Please check the client's e-Invoicing addresses and re-send the corrected invoice. You can check the receiving operator from the following field:
Message recipient e-Invoice operator:
- Incorrect/missing country code/postal code/post office...
For example:
· Country text: "GERMANY" does not match with country code: "FI"
· Mandatory information invoicee's postal code was missing
· Mandatory information invoicee's country code was missing
· Mandatory information invoicee's post office was missing
· Postal code for Finland (country code: FI) is in incorrect format: "NL-6201", should be 5 numbers
The invoice is missing / has an incorrect country code/postal code/post office. Please check the recipient's address information and re-send the corrected invoice.
- Due date is in the past
The invoice due date is in the past. The invoice due date of consumer invoices should be dated to 10 days from the date of dispatch and business invoices at least to the date of dispatch.
- Mandatory information for recipients e-Invoice operator: tax percent is missing
The invoice could not be delivered to recipient because the recipient's operator requites a tax percent. Reasons for error message:
- VAT amount is 0,00 - but the VAT rate (<VatRatePercent>)is missing.
- If the invoice does not include taxes - tax rate should be 0.
- Mandatory field VatSpecificationDetails/VatRatePercent should be filled in.