Error Code 9002
Error Code 9003
Error Code 9004
Error Code 9008
This guide pertains to Heeros Purchase Invoice Scanning Service and aims to facilitate the interpretation of error messages and the resolution of situations regarding the service's email function.
You can find the service description for the scanning service here and the instructions related to the scanning service here.
Please note that if you send multiple PDF files and one of them is incorrect, the entire message will be rejected even if the other files are error-free. We recommend trying each file individually to identify the one causing the error message.
Before sending a PDF file, you can check its details by opening the file, right-clicking, and selecting "Document Properties" from the drop-down menu. If the file prompts you to save changes when closing it, it indicates an incorrect form (see error code 9002 below). Also, consider checking the settings of different pages to identify any files that may be too large or too small.
Error Code 9002
PDF attachment cannot be opened.
Below are examples of the most common reasons for error code 9002.
Example 1 - Multi-layered online form
The most common reason for this error code is a multi-layered online form. In such forms, anyone can modify field data because the data fields are not locked. Technically, these are like different layers in image editing software where field headers and borders are locked, but the content of the field can be freely edited.
Resolution: Instead of saving the form to your computer, use the print button and print the file as a PDF.
Illustrating the Difference Between a Printed and a Saved Online Form with Images:
Saved version of the online form (incorrect file format):
- PDF Producer: blank
- Fonts Used: filled
- Data fields: unlocked
Printed version (correct file format):
- PDF Producer: your computer's PDF software/ Microsoft: Print To PDF
- Fonts Used: blank
- Data fields: locked
Example 2 - XFA image format
XFA (XML Forms Architecture) is a prohibited image format included in Adobe's LifeCycle software. It is not a proper PDF file. You can find this information by searching the internet with the keywords "Is XFA PDF." The only software capable of handling XFA files is Adobe's software format, which most services do not support. Metadata in the saved version may contain web links that we cannot contact for security reasons. We deliver the original file to customers, which could allow potential viruses to enter otherwise secure systems.
Resolution: Interactive links must be removed either in the LifeCycle software or alternatively, the file should be printed as a PDF instead of simply saving it.
You can check the background information (metadata) of an XFA file by opening it with a text editor such as Notepad++. In the example image below, the file is opened via Notepad++ and contains a web address starting with "http."
Search for "XFA" in the text editor after opening the file.
You can check if the file is in a format that is not supported:
- Application as an XML-based program, not a PDF program: Adobe LiveCycle Designer
- PDF Producer: Adobe XML Form Module Library
Error Code 9003
PDF attachment is password protected.
Password-protected PDF files cannot be sent to the service as they cannot be processed further.
You can check if the file is password-protected in the file properties. The information can be found under Security Method.
Correct setting without a password:
Incorrect setting:
Error Code 9004
PDF attachment has security restrictions.
PDF files should not have usage restrictions as this prevents processing in the service.
Correct settings in the image below:
Error Code 9008
Email attachment page size is exceeding the limit.
Remember to check each page individually and correct the page size in the original file. The maximum allowable dimensions are 29.7 cm x 42 cm. Images taken with mobile phones may be too large. If the image is too large, retake it with lower resolution and reduce its size in an image editing program such as Paint before creating a PDF file from it.
Example of an appropriate image size:
Example of an image size that is too large: