Reason 1: Names of approval process phases have been changed
Fix: Names of approval process phases need to be changed back to the originals. Changing names when there are already invoices in the process is not allowed. If the process needs to be changed, new phases should be created and the transfers should be changed accordingly. Ask help from Heeros Support if needed.
Reason 2: Transfers from one approval phase to another are missing
Fix: Please add the needed transfers to appropriate phases. More help of the approval process phases and settings can be found here.
Reason 3: Supplier name has been changed
Fix: If a supplier's name changes, it's better to create a new supplier with the new name than to change the old name. If the name is already changed, there are two ways to proceed: 1) change the name back to the original and process the invoice normally. Create a new supplier with the new name and choose that supplier to new incoming invoices. 2) return the invoice to the first phase and choose the supplier again for the invoice. This updates the supplier name also to the invoice and the invoice can then be processed normally. Please note that if the supplier name is changed, reports may not show all invoices with the old supplier name.
Reason 4: Supplier name includes a special character (e.g. comma or apostrophe).
Fix: If there's a special character in the supplier name, return the invoice to opening phase, then correct the supplier name in supplier register. Then choose the supplier again for the invoice so that the name is corrected also to the invoice. After this the invoice can be processed normally. Special characters are not allowed in supplier names. Invoice processing might be possible with Firefox, but not guaranteed. Microsoft Edge, Safari and Chrome browsers are not supported browsers.