Mozilla Firefox and Internet Explorer have set tighter limits on the use of pop-up windows. When using, for example, the PDF or Excel buttons in Heeros Purchase invoices for the first time, the browser may block the function. In this case, you must allow pop-up windows to open in your browser settings.
An error notification will appear at the top of the Heeros application when the website is blocked. The following text will appear on a yellow field: Firefox prevented this site from opening (x) pop-up windows.
- Click on the Options button at the end of the yellow field
- Select Allow/Block pop-ups for this site: zeusx.heeros.com
- After allowing the use of pop-up windows, you can resume the interrupted function
- In the future, PDF pop-up windows will be allowed (open without separate acceptance) and this selection will no longer be required.